Refund and Returns Policy

Last updated: September 2026

1. 7-Day Return & Replacement Guarantee

We stand behind the quality of our premium desk setups and mechanical peripherals. We offer a 7-day replacement or return window from the date of delivery if your item arrives defective, damaged during transit, or does not match the product description.

2. Return Eligibility Criteria

To qualify for a return or replacement:

• The item must be reported within 7 days of receiving your package.
• The product must be in its original condition, with original packaging, accessories, manuals, and protective films intact.
• Proof of purchase (order confirmation email or order number from strangetech.shop) is required.

3. Process for Returning an Item

1. Contact our team via email at contact@strangetech.shop or WhatsApp at +880 1626 816462 with your order ID and a brief description/video of the issue.
2. Once approved, you can return the item by mail/courier or drop it off at our Zigatola pickup point in Dhaka.
3. Upon receiving and inspecting the returned item, we will dispatch a brand-new replacement or process your refund within 3–5 business days.

4. Refunds

Approved refunds are issued via the original payment method (bKash, Nagad, Bank Transfer, or Cash). For defective items, return shipping is fully covered by Strange Tech.

5. Contact Support

Email: contact@strangetech.shop
Helpline: +880 1626 816462
Store Address: Zigatola, Dhanmondi, Dhaka, Bangladesh